FAQs for You
Do you have any questions about us or our products? Please be sure to peruse our FAQs section below to see if someone hasn’t already asked your question. However, if you have not found your query in the FAQs section below, then please be sure to contact us with your question and one of our experts will get back to you shortly.
Student Edge is committed to giving South African students undoubtedly the best value for money on laptops and other digital products. Particularly by partnering with leading South African brands, Student Technology is able to provide exciting bundle deals that offer fantastic affordability, including free delivery nationwide.
It is easy to buy from Student Edge. Simply browse the products you would like and click the “Add to Cart” button. Once you’re happy with your items, you can click on “My Cart” in the header menu and then “Proceed to Checkout” once you’ve checked your order items.
Fill out all of the necessary information on the checkout page, including your shipping address if you want your order delivered to a different address and then select your payment method.
Follow the on-screen instructions to complete your order.
Orders are processed and shipped as soon as funds clear in our account.
Delivery can take between 3 – 7 working days after the cash payment has cleared in our account and depending on your location.
What is the definition of “working day”?
Working Days means days in which business is open to work.
This means that we are open during weekdays, during normal office hours, and not on weekends or public holidays.
Our office hours are:
Monday to Thursday 8am – 5pm
Friday 8am to 4pm
Closed on Weekends and Public Holidays.
Please email info@studentedge.co.za or call 010 023 0006 if you experience any problems with your purchases. Our support team will be happy to assist and advise you on the next steps. If you would like to familiarize yourself with your returns and refunds policy before making a purchase, please check our returns page.
If you experience an out-of-box failure, please contact us with the following information:
The Box ID/Serial Number
The method purchased i.e. online/at campus
The invoice number
Occasionally the products in our bundles ship from different warehouses depending on supply. Thereafter, you should receive a second package within 48 hours. If consequently, you have still not received your product, please contact us immediately. You will by no means be required to pay extra for the additional delivery.
If you experience an out-of-box failure, please contact us with the following information:
The Box ID/Serial Number
The method purchased i.e. online/at campus
The invoice number
Device Warranties
Please visit the respective site for your device to find out more about its warranty.
ACER
https://www.acer.com/za-en/support/warranty/standard-warranty
ASUS
https://www.asus.com/za/support/warranty-status-inquiry/
CONNEX https://connexdevices.co.za/warranty/
DELL
https://www.dell.com/support/contents/en-za/category/warranty
HP https://support.hp.com/us-en/document/bph06501
LENOVO
https://support.lenovo.com/za/en/warrantylookup#/
All our devices are certified products with the respective brand, and all drivers can be obtained from the respective sites.
ACER
https://community.acer.com/en/kb/articles/15378-microsoft-system-center-configuration-manager-sccm
ASUS
https://www.asus.com/za/support/Download-Center/
DELL
https://www.dell.com/support/home/en-za?app=drivers
LENOVO
https://pcsupport.lenovo.com/za/en/selectproduct?linkto=downloads&linkTrack=footer:Support_Downloads
Our head office is located in Johannesburg. However, to keep costs low and offer the deals we have available, Student Edge does not have any physical stores. From time to time we may have kiosks or pop-up shops at universities, but our online shop is open 24/7.
Like our Facebook page to learn where our next kiosk will be, or simply order online and have your package delivered to your door!
We operate from Monday to Thursday 8am – 5pm
Friday 8am to 4pm
Any orders placed outside of working hours, will undoubtedly be attended to during the next business day.